Terms and Conditions

1. The flowers featured on our homepage are symbolic. We are doing our best to deliver better results than we have shown. Due to the availability of flowers and other factors beyond our control, the final arrangement can differ.

2. If ordered flowers, cake, or sweets are not available in the respective city or town, according to our substitution policy, we will deliver the best quality flowers/cake/ sweets of equal value.

3. If the recipient or any representative is not available at the time of delivery of flowers, cakes & sweets (all perishable items), we must take the order as delivered. However, before delivery, we always try to make an appointment over the phone.

4. Under certain uncontrollable conditions, it may not be possible to deliver those products. Though, You always have a right to get a 100% refund of your money.

5. No claim of whatsoever nature under any circumstances will be tenable other than the claim for a 100% refund of payment made. All such requests should be made within 24 hours of delivery / non-delivery, if any.

6. gurgaonflorist.com management retains the right to refuse any order unconditionally.

7. Any claims are subject to the jurisdiction of Court at New Delhi, India only.